B2W Support – Image – Intro

B2W software support

The only thing as impressive as B2W Software is the performance of the team standing behind it. You may not need it often, but it’s reassuring to know that world-class support expertise is a hallmark of the B2W client experience.

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The support team is a big reason contractors love B2W

  • Immediate phone and online access to live support 24/7

  • U.S. based team at B2W headquarters in New Hampshire

  • Coordination with B2W development, implementation and training resources for continuity

Business impacts

B2W customers love the responsive technical support they receive

14
Average wait time in seconds

19
Average response time via email in minutes

97%
Customer satisfaction with tech support

B2W Software is easy to learn and easy to like

B2W support is absolutely the greatest I’ve ever seen from a software company. The tech staff knows its stuff. Whenever we call, we never have to escalate through multiple levels to get something resolved.
— Kevin McCoy
InLine
View Customer Resources
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